Sensory Land Terms and conditions 2019

General

 Behaviour during class

  • Please be mindful of other families within classes, please arrive on time and notify staff if you feel you may be late or cannot attend.

  • The focus of every class is that adult and child participate together, to ensure this can happen please keep chit chat to a minimum during class and feel free to talk during the breaks and/or free play time as private conversations can be disruptive to the overall experience.

  • Please limit phone use and phone calls during class. Mobile phones to be on silent and only to be answered in an emergency.

  • Guests: space is limited within our classes, grandparents and other parents are welcome at the session with prior agreements, please check that it is ok and that there is space before attending.

  • Store buggies carefully. Do not block any fire exits. Do not leave and valuables in unattended buggies.

Treatment of staff

Our staff deserve to be treated with respect, if you have an issue or complaint please email casey@Sensoryland.com

Reporting an issue

If you have experienced an issue in regards to making a booking or a concern during a class please email casey@sensoryland.com

Photographs

  • We are happy for you to take photographs of your child during class and capture these precious moments. In compliance with our safeguarding and GDPR policies, you may take photographs of yourself and your own child and must respect other families not wanting to be in shot. If another family raises concerns that their child may be in a photograph without their consent you will be asked to delete the image.

  • If you take any photographs of your child and you are happy to have them shared to our social media and website please email them to us. Alternatively, please share to your social media page and tag @Sensoryland

  • Occasionally we may ask to take photographs during class, this will be to use on social media, our website and any promotional work we create. If you do not feel comfortable having yourself and/or your child in any photos please advise a member of staff.

 

Refunds & class cancellations

  • In the unlikely event that we should have to cancel a class we will give you as much warning as possible via email (or mobile if we have it). Where possible we will endeavour to reschedule the class, allow you to attend another class for free or offer you a full refund.

  • Refunds are at Sensory Land’s discretion. No refunds for missed classes without being agreed in advance.

 

Baby Massage terms of booking and conditions of attendance

  • If you cannot attend a class during the term it may be possible for you to switch for that same Baby Massage class running in a different venue/time during that same term. For example; if you miss week 3’s class at 11:15 am in Streatham on a Wednesday, you could attend the week 3 at 3:45pm in Brixton on a Wednesday during the same term. Provided that there is an available class or space.

  • It is not possible to roll over classes to the other terms.

  • If you cannot attend a class and do not inform us in advance via text or email then this counts as a missed class/no show and cannot be switched for another class during the term or be refunded.

  • It is not possible to book for a partial term.

  • There may be times when it might be unsafe for you to partake in a Baby Massage class, please refer to our health and safety policy for more information.

  • As classes take place on the floor, please wear comfortable clothing for this class.

 

Baby Yoga terms of booking and conditions of attendance

  • If you cannot attend a class during the term it may be possible for you to switch for that same Baby Yoga class running in a different venue during that same term. For example, if you miss Week 3’s class at 10am in Streatham on a Wednesday, you could attend Week 3 at 10am in Brixton on a Thursday during the same term provided that there is an available class or space.

  • It is not possible to roll over missed classes to the subsequent terms.

  • If you cannot attend a class and do not inform us in advance via text or email then this counts as a missed class/no show and cannot be switched for another class during the term or be refunded.

  • It is not possible to book for a partial term.

  • There may be times when it might be unsafe for you to partake in a Baby Yoga class, please refer to our health and safety policy for more information.

  • As classes take place on the floor, please wear comfortable clothing for this class

 

 

Messy Play Activity Classes terms of booking and conditions of attendance

This applies to all families booked in for a term

  • You can book a whole term or a partial term booking (prorate, the remainder of classes in the term from the date you book.

  • You can roll over a maximum of 1 class to the following term if prior warning is given in writing that you cannot attend a class.

  • If you cannot attend a class and do not inform us in advance via text or email then this counts as a missed class/no show and cannot be rolled over or refunded.

  • You may attend any of the Activity Classes we offer (currently 9:50am & 10:40am in Streatham or 3:50pm in Clapham), however we require advance warning if you intend to switch for a different class time to ensure we have sufficient resources/space for the additional numbers as you are enrolled into the term time for the class you first book in for.

  • We regularly use food items during our classes which may include allergens such as wheat, please refer to our health and safety policy for more information and alert a member of staff of any concerns at the beginning of the session.

  • Please wear clothing appropriate for the session.